Adding additional information on Medical Certificates

How can I request for additional information to be added on my medical certificate?

To request for additional information to be added on your medical certificate, you can contact us at contact@updoc.com.au. One of our team members will assist you and forward the request to your Partner Doctor.

How long does it take to add additional information on a medical certificate?

The time it takes to add a doctor remark on a medical certificate will depend on the availability of the Partner Doctor. However, we will process your request as quickly as possible and keep you informed of the status of your request.

What information do I need to provide when making a request for adding additional information?

When making a request for additional information to be added, please provide your name, email address, and a brief explanation of the reason for the request.

Will my request for adding additional information be approved?

Your Partner Doctor will review your request and determine if it is appropriate to add the additional information requested. It is important to note that additional information can only be added if the partner doctor approves the request.

Why may a Partner Doctor reject my request for adding additional information?

Your Partner Doctor may reject a request for a doctor remark for a variety of reasons, including:

• The request is not relevant to the medical condition or diagnosis on the certificate
• The request is not supported by the patient's medical history or treatment
• The request is not in line with ethical or professional standards
• The patient has not provided sufficient information or documentation to support the request
• The request is not in compliance with the laws and regulations of the relevant jurisdiction

How can I check the status of my request to add additional information?

A: You can check the status of your request for adding additional information by contacting us at contact@updoc.com.au. One of our team members will be happy to assist you and provide an update on the status of your request.