Knowledge base

Medical Certificate (2)

Frequently asked questions regarding medical certificates. Please reach out to us if you can't find the answer to your question!

Medical Certificate Support (7)

• How long does it take to receive a Medical Certificate?
• Adding additional information on Medical Certificates
• Backdating and Extending Medical Certificates

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For Employer/Educational Institution (1)

• How do I verify a medical certificate?

General Consultation (1)

Frequently asked questions regarding general consultation. Please reach out to us if you can't find the answer to your question!

General Consults Support (6)

• When will I get contacted by the Partner Practitioner?
• The phone number that I provided is incorrect.
• I'm still waiting for the prescription/medical certificate after the consultation

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Account Support (1)

Frequently asked questions regarding account access, password & patient portal. Please reach out to us if you can't find the answer to your question!

Account Support (2)

• How to reset your password
• How to cancel your Updoc subscription