Q: What happens if the dates on my medical certificate are incorrect?
A: If the dates on your medical certificate differ from those you requested, it may be because your Partner Practitioner adjusted them to align with what they believe is medically justifiable, based on the information provided for your consultation. To request an amendment to the dates, please submit a new request and specify the required dates clearly based on your symptoms. For subscription holders, this new consultation is free. Non-subscribers may request a refund for the initial consultation if the new request is submitted on the same day. Note, it is not guaranteed that your Partner Practitioner will amend these dates.
Q: How do I request for an amendment of the dates on my medical certificate?
A: Unfortunately, we are unable to amend dates on your medical certificate due to regulatory requirements. However, if the error was caused by a system error, you may request a review of your medical certificate by contacting us at contact@updoc.com.au. Provide your name, the reference number of your medical certificate, and a brief explanation of the reason for the request. All amendments are subject to the approval of your Partner Practitioner.
Q: Will my request for an amendment of the dates on my medical certificate be approved?
A: Your Partner Practitioner will review your request and determine if it is appropriate to make the amendment. However, it is important to note that amendments can only be made if your Partner Practitioner approves the request.
Q: Why may a Partner Practitioner reject my request for an amendment on my medical certificate?
A: Your Partner Practitioner may reject a request for an amendment on a medical certificate for a variety of reasons, including:
- The request is not relevant to the Partner Practitioner’s assessment of your condition
- The request is not in line with ethical or professional standards
- The request is not in compliance with the laws and regulations of the relevant jurisdiction
- The request is made for fraudulent purposes
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