My name/date of birth is incorrect on the medical certificate, how can I fix this?

How can I fix my name or date of birth on my medical certificate if it's incorrect?

If your name or date of birth is incorrect on your medical certificate, you can request for it to be corrected by sending us an email at [email protected]. Along with the email, you are required to attach a government-issued ID that displays your correct name and date of birth.

How long does it take to fix incorrect details on a medical certificate?

The time it takes to fix incorrect details on a medical certificate will depend on the availability of the Partner Doctor. However, we will process your request as quickly as possible and keep you informed of the status of your request.

What happens once I send the email with my government-issued ID and correct details?

A: Once we receive your email, with the government-issued ID and correct details, we will forward your request to your Partner Doctor for review.

Will my request to correct the details on my medical certificate be approved?

Our Partner Doctor will review your request and determine if it is appropriate to make the correction. It is important to note that corrections can only be made if the partner doctor approves the request.

Why may a Partner Doctor reject my request to correct the details on my medical certificate?

The Partner Doctor may reject a request to correct the details on a medical certificate for a variety of reasons, including:

• The request is not supported by the government-issued ID or other supporting documents provided
• The request is not in line with ethical or professional standards
• The request is not in compliance with the laws and regulations of the relevant jurisdiction
• The request is made for fraudulent purposes

How can I check the status of my request to correct the details on my medical certificate?

You can check the status of your request to correct the details on your medical certificate by contacting us at [email protected]. One of our team members will be happy to assist you and provide an update on the status of your request.