I’ve made a request outside of your operating hours - will I still get a call?

Q: I've made a request outside of your operating hours - will I still get a call?

A: If a customer requests a consultation outside of operating hours, they will be prioritized in the queue to be called by their Partner Practitioner on the next business day. However, please note that Partner Practitioners are unable to call outside of business hours under any circumstances.

Q: What should I do if I need a consultation outside of your operating hours?

A: If you need a consultation outside of our operating hours, we recommend that you contact us during our operating hours. We will do our best to accommodate your schedule as much as possible.

Q: What should I do if I don't receive a call from the Partner Practitioner on the next business day?

A: If you don't receive a call from the Partner Practitioner on the next business day, please contact us at [email protected] as soon as possible. We will investigate the reason for the missed call and take the appropriate action to resolve the issue.

Q: Is there a way to expedite my consultation request?

A: We will do our best to accommodate your schedule as much as possible. If you are in an emergency and require urgent medical attention, please call 000 for an ambulance.