Q: What should I do if I entered the wrong mobile number into the system?
A: If you entered the wrong mobile number into our system, you can contact us at contact@updoc.com.au to have it corrected. Please provide your name, receipt number, and your correct mobile number.
Q: How long will it take for the correction to take effect?
A: We will process your request as soon as possible and the correction should take effect as soon as we get to your ticket.
Q: How will I know that my mobile number has been corrected?
A: We will confirm with you via email that your mobile number has been corrected.
Q: Can I get the direct phone number of the Partner Practitioner?
A: No, for security and privacy reasons, we do not provide the direct phone number of the Partner Practitioner. The Partner Practitioner will call you at the number you provided in your registration.
Q: What should I do if I don't receive a call from the Partner Practitioner?
A: If you don't receive a call from the Partner Practitioner, please contact us at contact@updoc.com.au as soon as possible. We will investigate the reason for the missed call and take the appropriate action to resolve the issue.
Q: What if I miss the call from the Partner Practitioner?
A: If you miss the call from the Partner Practitioner, we recommend that you contact us to reschedule the call. We will do our best to accommodate your schedule, but please note that availability may be limited.
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