I can't download my Medical Certificate

Modified on Mon, 19 Jan at 11:40 AM

Monday 19th January 2026:

We’ve been able to resolve a temporary outage with downloading Medical Certificates.

You will be able to download your requested document if you retry with the same link originally sent to you.

If this is not the case, please let us know and we will continue to investigate the issue.

Thank you for your patience!